Applicant Frequently Asked Questions

Answers to your common questions

  • Q: How do I apply for a property?

  • Q: Do all adults wanting to live in the property need to apply?

    A: Yes, The Jander Group requires that all adults living in a property fully complete our lease application. An unauthorized occupant in a property is a major lease violation and subject to immediate eviction.
  • Q: How long does it take to receive a lease application decision?

    A: We work to complete lease application as quickly as possible. The absolute best way for you to expedite the process is to make sure that you fully and accurately complete the lease application and properly submit all of the required supporting documents. Presuming you do this, we typically are able to process the lease application in 3 business days. Please note that any missing information on your part, will cause delays.
  • Q: What are the possible lease application outcomes?

    A: There are three possible lease application outcomes: standard approval, conditional approval, or denial. A standard approval typically has the security deposit set at the monthly rental amount. A conditional approval requires a higher security deposit and/or advanced rent. A denial means the applicant was not approved to lease the home.
  • Q: DOES SUBMITTING AN APPLICATION SECURE A PROPERTY?

    A: No. Submitting an application does not secure a property for a prospective tenant.
  • Q: How can I secure a property?

    A: The holding deposit (equal in value to the monthly rent) is the way an approved applicant secures a home. The Jander Group, Inc. must actually receive the physical payment, which must be paid via certified funds only (money orders or certified check) as stated on the lease application. If sending to us, we highly recommend shipping via next day delivery and providing us with tracking number.
  • Q: IS THERE A WAY FOR ME TO TEMPORARILY HOLD THE PROPERTY?

    A: No, The Jander Group cannot temporarily “hold” an available rental property off the market. If you definitely know that you want the property, please proceed as directed to secure the property.
  • Q: ARE THERE OTHER APPLICANTS FOR THE PROPERTY?

    A: No preference is given for the order in which applications are received. Being first or last to submit a lease application makes no difference. A home remains available for any prospective tenant to apply until such time as a prospective tenant’s lease application is approved and the holding deposit is received.
  • Q: WHAT PLACE IN LINE IS MY LEASE APPLICATION?

    A: It is common for us to receive multiple lease applications for a home. We welcome anyone interested in a home to apply. A home remains available for any prospective tenant to apply until such time as a prospective tenant’s lease application is approved and the holding deposit is received.
  • Q: Am I required to submit the holding deposit with the lease application?

    A: No, the holding deposit is not required to process a prospective tenant’s lease application. Most prospective tenants elect to have their lease application processed before deciding if they want to submit the holding deposit.
  • Q: Is the holding deposit refundable?

    A: If you are approved to the lease the home and do not complete the lease agreement as required in the lease application, the holding deposit will be forfeited to the property owner as liquidated damages.

    If you are not approved to lease the home, the holding deposit will be returned to you.
  • Q: How much is the security deposit?

    A: The security deposit required depends on the outcome of the lease application. Applicants receiving a standard approval typically have a security deposit set at the monthly rental amount.

    Applicants receiving a conditional approval require a higher security deposit. If you submitted the holding deposit with your lease application and receive a conditionally approval, the holding deposit is credited towards your required security deposit with the balance due at move-in.
  • Q: I need to move right away. Is that possible?

    A: If the home is vacant and available now, The Jander Group can move you in as soon as all of the necessary paperwork is completed and you make the necessary payments. If you need to move-in right away (within 10 days), your payments must be in the form of certified funds (money orders or cashier’s check).
  • Q: IS MY PET ALLOWED?

    A: Some homes allow pets and others do not. Please make sure to let us know the specifics for your pet(s) before submitting a lease application. At minimum, you should let us know the breed, age, and weight.