Applicant Frequently Asked Questions

Answers to your common questions

  • Q: How can I secure a property?

    A: The only way for an applicant to secure a property is via the submission of a fully completed lease application with required supporting documents, lease application fee, and the holding deposit (equal in value to the monthly rent). The Jander Group must receive the documents. If you are out of state, we highly recommend sending the required items via next day delivery and give us the tracking number.
  • Q: Is there a way for me to temporarily hold the property before I apply?

    A: No, The Jander Group cannot temporarily “hold” an available rental property off the market. If you definitely know that you want the property, please proceed as directed to secure the property.
  • Q: How do I apply for a property?

  • Q: Do all adults wanting to live in the property need to apply?

    A: Yes, The Jander Group requires that all adults living in a property fully complete our lease application. An unauthorized occupant in a property is a major lease violation and subject to immediate eviction.
  • Q: I need to move right away. Is that possible?

    A: If the home is vacant and available now, The Jander Group can move you in as soon as all of the necessary paperwork is completed and you make the necessary payments. If you need to move-in right away (within 10 days), your payments must be in the form of certified funds (money orders or cashier’s check).
  • Q: You have a property I want to rent. How do I apply?

    A: You can find our lease application on the Applicant Resources page on our website.  Please make sure to fully complete the lease application, and submit the lease application along with required supporting documents as stated in the lease application and the lease application fee to our office.  A holding deposit (equal in value to the monthly rent) is the only way to secure a property.
  • Q: How long does it take to receive a lease application decision?

    A: We work to complete lease application as quickly as possible. The absolute best way for you to expedite the process is to make sure that you fully and accurately complete the lease application and properly submit all of the required supporting documents. Presuming you do this, we typically are able to process the lease application in 3 business days. Please note that any missing information on your part, will cause delays.
  • Q: What are the possible lease application outcomes?

    A: There are three possible lease application outcomes: standard approval, conditional approval, or denial. A standard approval typically has the security deposit set at the monthly rental amount. A conditional approval requires a higher security deposit and/or advanced rent. A denial means the applicant was not approved to lease the home.
  • Q: Am I required to submit the holding deposit with the lease application?

    A: No, the holding deposit is not required with the lease application; but, please remember that the property will not be secured for you until you submit the holding deposit. We are happy to just process your lease application if you would like to first complete that step prior to submitting the holding deposit.
  • Q: Is the holding deposit refundable?

    A: If you are approved to the lease the home and do not complete the lease agreement as required in the lease application, the holding deposit will be forfeited to the property owner as liquidated damages.

    If you are not approved to lease the home, the holding deposit will be returned to you.
  • Q: How much is the security deposit?

    A: The security deposit required depends on the outcome of the lease application. Applicants receiving a standard approval typically have a security deposit set at the monthly rental amount.

    Applicants receiving a conditional approval require a higher security deposit. If you submitted the holding deposit with your lease application and receive a conditionally approval, the holding deposit is credited towards your required security deposit with the balance due at move-in.